Return Policy

Return Policy

Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:

  • Product must be in new condition.  For example, no cracks, scratches, dirty or marked tires, or any indications of usage. 
  • Return Authorization must be requested from us within 30 days of delivery of the product. 

There are certain products that are custom-made by the manufacturer and are non-returnable. These include:

  • Ultra lightweight wheelchairs
  • Sport wheelchairs
  • Handcycles
  • Lift Chairs with custom fabrics and/or heat and massage
  • Golden Technologies PR-502 lift chairs
  • Tracer IV Custom heavy-duty wheelchair
  • Open-Box Items

For hygienic reasons, the following products are non-returnable:

  • Bath safety equipment (Excluding select Rehab Shower Commode Chairs)

  • Some products require a 15% restocking fee for returns. These include:
  • Lift chairs
  • Power wheelchairs
  • Vehicle lifts
  • Custom lightweight wheelchairs
  • Parts 

You may also call us at (704) 948-4125 or email us at info@safehomepro.com to request a return. Please include your order information, name and the item number you are returning. 

Return Shipping

Unless Safe Home Pro made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested to do a return. We highly recommend insuring larger items for their retail value to protect against shipping damage. These items can also be locally dropped off at our office for free: 18635 Starcreek Dr. Suite B, Cornelius, NC 28031.

Please be sure to carefully follow all return-shipping instructions that are included with your Return. 

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. 

Credits

Once your return is received, Safe Home Pro will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued.  If you paid by check or money order, we will issue a check within 30 days.

If your item is defective or was damaged in shipping, please call us at (704) 948-4125 or email us at info@safehomepro.com. We will arrange for the item to be repaired or replaced promptly.

 

At Safe Home Pro, our goal is to ensure that you always select the right product for your needs.